Southwest Airlines Refund Policy: What You Need to Know Before You Book


One of the reasons why Southwest Airlines is popular among travelers is its flexible and customer-friendly refund policy. If you are thinking of booking a flight with Southwest Airlines, you may be curious about how their refund policy works and what it entails. Here are some of the main points you need to know before you book:

  • Southwest Airlines does not charge any change or cancellation fees. You can change or cancel your flight up to 10 minutes before departure without paying any extra fees. However, you may have to pay the difference in fare if you change to a more expensive flight.
  • Southwest Airlines offers two types of fares: refundable and non-refundable. Refundable fares are more expensive, but they allow you to get a full refund to your original form of payment if you cancel your flight. Non-refundable fares are cheaper, but they only allow you to get a travel credit that can be used for future travel on Southwest Airlines within one year of the original purchase date.
  • Southwest Airlines also offers a special fare called Business Select, which is refundable and comes with additional benefits such as priority boarding, free drink coupons, and extra Rapid Rewards points. Business Select fares are usually the most expensive, but they may be worth it if you want more flexibility and perks.
  • Southwest Airlines processes refunds within 7 to 10 business days for refundable fares and within 24 hours for travel credits. You can request a refund online, by phone, or by mail. You will need your confirmation number and the name of the passenger to request a refund.

Southwest Airlines refund policy is one of the best and most convenient in the industry. It gives you more options and freedom to change or cancel your flight without losing your money. However, you should always read the terms and conditions of your fare carefully before booking to avoid any surprises or misunderstandings.

How to Change or Cancel Your Flight with Southwest Airlines

Changing or canceling flights can be a hassle with some airlines, but not with Southwest Airlines. They have flexible and customer-friendly policies that let you modify or cancel your reservation online without any fees. Whether you paid with cash or points, you can follow these steps:

  • Go to Southwest.com and log in to your account. Then click on "Cancel/Change Flight" on the top menu.
  • Type in your name and confirmation number and choose "Change Flight" or "Cancel Flight".
  • If you want to change your flight, you can look for a new flight and pay any difference in fare or points. If the new flight is less expensive, you will get a credit for the difference.
  • If you want to cancel your flight, you will get a credit for the full amount paid or points used. The credit never expires and can be used for future travel on Southwest. If you cancel within 24 hours of booking, you can also ask for a refund to your original form of payment.

Southwest Airlines makes changing or canceling flights easy and convenient. For more information, visit their website or call their customer service.

Refundable vs Non-Refundable Fares: What's the Difference?

Booking a flight can be a big decision, especially when it comes to choosing a refundable or a non-refundable fare. What are the pros and cons of each option and how do you decide? Here are some factors to think about:

  • A refundable fare lets you cancel your flight and get your money back, either to your original form of payment or as a travel credit. A non-refundable fare does not have this feature, unless the airline cancels or changes your flight significantly.
  • A refundable fare is typically much more costly than a non-refundable fare, sometimes up to four times more. A non-refundable fare is more affordable, but it may have more limitations and fees for changes or cancellations.
  • A refundable fare may increase your chances of getting an upgrade, as airlines favor customers who spend more with them. A non-refundable fare may not offer this advantage, unless you have elite status or use miles or certificates.
  • A refundable fare may be a good choice if you have an uncertain schedule, a business trip, or a special occasion that may need flexibility. A non-refundable fare may be a good fit if you are sure about your travel plans and want to save money.

In the end, the choice between refundable and non-refundable fares depends on your personal preferences, budget, and travel needs. You can also think about buying travel insurance to protect yourself from some unexpected situations that may affect your trip.

Business Select: The Premium Fare Option with Southwest Airlines

If you want to enjoy the best service that Southwest Airlines has to offer, you should book a Business Select fare. This is the highest level of service that Southwest provides, and it gives you access to a range of perks and benefits that can enhance your travel experience. Here's what you can expect from Business Select:

  • Priority boarding: You will have a guaranteed spot in the A1-A15 group, which means you will be one of the first to board the plane and pick your seat. You will also breeze through check-in and security with Fly By service.
  • Free premium drink: You will get a coupon for a complimentary alcoholic or non-alcoholic drink on flights that have beverage service. The coupon will be on your boarding pass when you check in at the airport.
  • EarlyBird Check-In: You will get EarlyBird Check-In automatically, which means you will be checked in 36 hours before your flight and get your boarding position. You don't have to worry about checking in online or on your phone.
  • Extra Rapid Rewards points: You will earn 12 points per dollar spent on your Business Select fare, which is twice as much as you would earn on a Wanna Get Away fare. You will also earn more points toward A-List or A-List Preferred status.

Business Select is the ideal choice for travelers who value convenience, flexibility, and rewards on Southwest Airlines. For more information, visit to website or call them. For a premium travel experience on Southwest Airlines, book a Business Select fare. This is the highest class of service that Southwest has, and it comes with many perks and benefits that can make your trip more comfortable and rewarding. Here are some of the features of Business Select:

  • Priority boarding: You will get a guaranteed place in the A1-A15 group, which means you will be among the first to board the plane and select your seat. You will also enjoy priority access to check-in and security lanes with Fly By service.
  • Complimentary premium drink: You will receive a coupon for a free alcoholic or non-alcoholic drink on flights that offer beverage service. The coupon will be printed on your boarding pass when you check in at the airport.
  • EarlyBird Check-In: You will automatically receive EarlyBird Check-In, which means you will be checked in 36 hours before your flight and assigned your boarding position. You don't have to worry about checking in online or on your phone.
  • More Rapid Rewards points: You will earn 12 points per dollar spent on your Business Select fare, which is double the amount you would earn on a Wanna Get Away fare. You will also earn more points toward A-List or A-List Preferred status.

How to Request a Refund from Southwest Airlines

Southwest Airlines has a flexible refund policy that lets you cancel or change your flight with no fees. If you want to request a refund from Southwest Airlines, here are the steps you need to follow:

  • Check your fare type: Southwest Airlines has three fare types: Wanna Get Away, Anytime, and Business Select. Wanna Get Away fares are not refundable, but you can use the funds for future travel within one year of the original purchase date. Anytime and Business Select fares are fully refundable and can be returned to your original form of payment.
  • Cancel your flight: You can cancel your flight online, by phone, or at the airport. To cancel online, go to southwest.com and log in to your account. Then, go to My Trips and select the flight you want to cancel. Click on Cancel Flight and confirm your cancellation. To cancel by phone, call 1-800-I-FLY-SWA and give your confirmation number and name. To cancel at the airport, go to a Southwest ticket counter and show your boarding pass or confirmation number.
  • Request your refund: If you have a refundable fare, you can request your refund online or by phone. To request online, go to southwest.com and log in to your account. Then, go to My Trips and select the flight you canceled. Click on Request a Refund and follow the instructions. To request by phone call and give your confirmation number and name.

If you have any questions or issues with your refund, you can contact Southwest Airlines customer service for help.

How Long Does It Take to Get a Refund from Southwest Airlines?

Southwest Airlines has a generous refund policy that lets you cancel or change your flight with no fees. But how long does it take to get a refund from Southwest Airlines? The answer depends on your fare type and how you paid.

  • If you have a refundable fare (Anytime or Business Select), you can get your refund within 7 to 10 business days after you request it. The refund will be returned to your original form of payment, such as your credit card, debit card, or PayPal account.
  • If you have a nonrefundable fare (Wanna Get Away), you can get your refund as travel funds that you can use for future travel within one year of the original purchase date. The travel funds will be ready in your account within 24 hours after you cancel your flight. You can use them to book another flight on Southwest Airlines or its partner airlines.
  • If you paid with a Southwest gift card or a Southwest LUV voucher, you can get your refund as a new gift card or voucher within 14 business days after you request it. The new gift card or voucher will have the same expiration date as the original one.

If you have any questions or issues with your refund, you can reach out to Southwest Airlines customer service.

Tips and Tricks to Make the Most of Southwest Airlines Refund Policy

If you need to cancel a flight with Southwest Airlines, you can benefit from their generous and flexible refund policy. You can get a full or partial refund depending on when and how you cancel your flight and what kind of fare you have. Here are some tips and tricks to make the most of Southwest Airlines refund policy:

  • Use a credit card that has travel insurance or protection when you book your flight. This way, you can get your money back for any non-refundable fees or charges if something unexpected or urgent happens that stops you from traveling.
  • Pick a refundable fare if you are not certain about your travel plans. Southwest Airlines has two refundable fares: Anytime and Business Select. These fares let you cancel your flight up to 10 minutes before departure and get a full refund to your original form of payment.
  • If you have a non-refundable fare, like Wanna Get Away, you can still cancel your flight up to 10 minutes before departure and get a credit for future travel. The credit is good for one year from the date of purchase and can be used for any Southwest Airlines flight or service.
  • If you skip your flight or cancel it after the 10-minute window, you can still get a credit for the unused part of your ticket. But, you will have to pay a $100 change fee per person per direction.
  • To ask for a refund or a credit, you can use the online cancellation tool on the Southwest Airlines website or app, or call the customer service. You will need your confirmation number and the last name of the passenger to process your request.

By following these tips and tricks, you can make the most of Southwest Airlines refund policy and save money on your travel expenses. Happy flying! 

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